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International SOS in Indonesia: our Capabilities

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Established in 1984 in Jakarta, we offer a full range of assistance services to corporations and individuals. Our clients include organisations with operations in Indonesia: energy, mining and large-scale construction, finance, banking and insurance trading, NGO, retail, and travel and tourism. Individual members include international assignees and their families and local employees.

Medical Services

We deliver primary and preventative healthcare in remote locations where there is inadequate healthcare infrastructure. We manage over 69 sites and work locations covering the entire Indonesian archipelago, as well as site clinics which serve thousands of patients a month.

Our site medical services include:

  • Remote site clinics & staffing
  • Occupational and community health consulting
  • Healthcare management services (health check and vaccination programmes)
  • Public health programmes
  • Vector control and entomology
  • Equipment, drugs and disposable supply
  • Site surveys and audit
  • Emergency response planning and coordination
  • Medical and first aid training

 Assistance Centre and Services

Our assistance centres are staffed with multi-cultural medical, security, and logistics experts to coordinate assistance and evacuations for our clients. Each year in Indonesia we handle over 19,000 cases and only less than one percent of all cases managed required an evacuations or repatriation. During the civil unrest in Indonesia in May 1998, we supported the safe evacuation of 4,000 individuals. Our team has extensive crisis management experience, having managed evacuations for the two Bali bombings (2002 and 2005), the Marriott hotel bombing (2003), the Australian Embassy bombing (2004), the Aceh tsunami (2004), the Yogyakarta earthquake (2006), the plane crash in Yogyakarta (2007) and the Jakarta hotel bombings (2009). During the January 2016 attack and bombing at Thamrin, Jakarta, International SOS safeguarded more than 2,100 members with potential exposure through International SOS Tracker and assistance management.

More than 30,000 Indonesian and blue chip clients entrust us to manage their hospital healthcare benefits. We take care of individual and corporate health administration services and reporting for treatment at third-party hospitals and medical facilities.

Training Centre

We offer specialised training in first aid and other medical training courses in English and Bahasa Indonesia. Our training centre in Jakarta is a modern classroom facility equipped with a clinic simulation, computer rooms and library. Our courses comply with international standards, including the American Heart Association and the International Trauma Life Support.

  • CPR & AED for Adult
  • CPR & AED for Child and Infant
  • First Aid Level One
  • First Aid Level One for Child and Infant
  • First Aid Level Two
  • First Aid Level Two and Kemnaker
  • First Aid Level Three
  • First Aid for Emergency Response Team Basic
  • First Aid for Emergency Response Team Advanced
  • First Aid Seminar (First Aid Awareness Programme)
  • Multiple Casualty Incident Plan (MCIP)

International SOS Indonesia developed various types of Emergency Medical Kits / First Aid Kits to support the emergency handling skills – with hundreds distributed annually. 

International SOS Preferred Clinics

One of the biggest concerns for international assignees family in Indonesia is to look for reliable practice for healthcare and medical concerns. Finding good doctor and trusted practice with the ability to communicate in international languages such as English, German, Japanese, Dutch, Chinese and French is often a challenge for those who are new to Indonesia. International SOS preferred clinics in Indonesia can be the solutions. These primary and emergency care clinics in Indonesia, with the support from International SOS and globally connected Assistance Centres to ensure the delivery of quality services, international standard facilities and stand-by emergency units to provide 24/7 assistance to our clients. 

In Indonesia, SOS Medika Klinik Utama is a one-stop medical check-up centre offering a comprehensive range of screening services to meet individual and corporate needs, from general to OGUK/UKOOA certified medical check-up.

They offer a fee-for-service membership plan to provide clients with access to numerous routine out-patient services and medicines. Their professional team of trained general practitioners, specialist doctors, nurses, pharmacists, imaging technicians, laboratory experts and clinic staff provide primary and emergency medical care through our commitment to customer care and implementation of international standards in healthcare services and infection/disease control.
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